Emergency
Service
Realizing that companies cannot afford downtime
during the middle of a hectic workday, we offer
IMMEDIATE knee-jerk emergency service to anyone and
everyone that calls in needing it. As an
emergency service customer, you will immediately go
to the "head of the class" and get the next
available analyst or engineer dispatched to your
office.
Service
Contracts
As a value add service to our regular clients, we
offer the opportunity for monthly and pre-paid
service contracts. These contracts are
designed to offer preventative maintenance, remote
monitoring, regularly scheduled visits and
discounted labor rates. Service contracts are
a win-win-win for our clients and we highly
recommend you consider implementing some level of
service contract for your company to shift from
REACTIVE mode to PROACTIVE mode.
Maintenance
Contracts
As mentioned above, maintenance contracts constitute
remote monitoring, regularly scheduled visits as
well as discounted labor rates. Kind of like
taking your car in for a "check-up" a few times per
year to make sure nothing is breaking, BEFORE it
breaks.
Coverage
Area
Our normal service coverage area is about 60-75 mile
radius from Winchester. Typically we go as far
north as Hagerstown, MD, east to Manassas, VA, south
to Harrisonburg, VA and west to Romney, WV. We
have traveled down into Baltimore, Rockville and the
D.C. area for clients in the past and are always
happy to do so when requested by our regular
clients. In fact, we have even been in
Richmond before for one of our client's satellite
offices.
Rates
Typically our service rates are $95/hr. for normal
on-site service and $125/hr. for emergency or
engineering level service. Discounted labor
rates vary depending upon the amount of hours per
month or pre-paid in the contract. Rates
possibly as low as $60/hr. for larger scale
contracts.
Place
Service Request
To place a service request, call our office at
540-722-9688 and ask to speak to either the Service
Manager or one of the Network Analysts.
|