Custom Computers is a Full Service Systems Integrator.

Here are some of the services we provide to our clients:

Whitebox Builds

Quality custom built computer systems at affordable pricing!  One fatal flaw in purchasing a major brand computer system is the service after the sale.  Have you ever had a computer problem and had to call "tech support"?  How long were you on hold and did you have a problem understanding the "tech" through a language barrier when you finally did talk with someone?  We offer peace of mind that you have a local company that will service what they sell and will treat you like a customer and not just a number.  Take a look at some of the systems we offer...

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Network Integration

Networking has got to be one of the most mission critical pieces of today's business model.  This is not an area that you can afford to trust "the computer guy down the road" to get the job done correctly.  Most companies make decisions based upon how it will effect their up front cash flow, without looking at the overall Total Cost of Ownership (TCO) and the Return On Investment (ROI).  It is important to realize how much more efficient a company will run with a well designed network infrastructure.  We offer leasing programs that are designed to fit most any cash flow budget and they usually have $1 buyouts at the end of the lease term.

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Office Phone Systems

We are partnered up with Nortel Networks, 3COM and Allworx to offer different levels of phone systems for anything from a Small Office/Home Office (SOHO) to enterprise level businesses.  Whether you have one line and one desk or you need to tie multiple satellite offices together into one phone network that will dial internally between remote offices, we have a solution that will work for your company.

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Mobility Solutions

Wireless data connectivity and remote desktop access are becoming more important in today's mobile workforce.  With the advent of cell phones and GPS units and portable everything, it seems that the office is becoming more mobile by the year.  We work with a number of cutting edge technology vendors to provide some unique mobility solutions.  Depending upon your industry, we can make some suggestions of how you can use some of this technology to help drive your business.

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On-Site Service

Murphy's law always strikes when you least expect it and the network goes down or the computer or printer goes on the blink right in the middle of a huge deal or crunch time.  You cannot afford ANY downtime and you definitely do not have the time to tear down anything and haul it into a service center somewhere and pray that it gets looked at same day and they realize the urgency of your problem and drop everything to help you.  This is the reason that on-site service is so crucial to a business's survival and why you need to know who you are going to call BEFORE it happens!  Need references?  No problem!  We will be happy to give you contact information for many happy clients upon request.

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In-House Service

We have a full service technical repair center located on our campus at 2979 Valley Avenue in Winchester, VA.  Our technical staff has combined experience of over 50 years in the industry.  We hold industry affiliations with Microsoft, CompTia, Intel, AMD, Hewlett Packard, Dell, Compaq, IBM, Lexmark and Webroot just to name a few.  We have an excellent repair turnaround time and we stand behind our work.  We guarantee all service work for 30 calendar days and if it is not repaired to your satisfaction, we will do anything we can within reason to make sure you are taken care of and are a happy customer!  Our staff is very professional and has excellent customer relations skills.  What does this mean to you?  They won't talk "techie" and confuse you with technical jargon!

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Remote Desktop Control

For some of our clients that are a little further away from us geographically, we have implemented a remote desktop control support system that will allow us to work on your system from remote, as long as you can get connected to the internet and open up a web browser.  We do charge for this service on an individual basis, but we also bundle it into service contracts for many of our clients.  This can save a lot of downtime for customers, especially if we recognize the problem over the phone and feel we can fix it quickly through a remote connection.  It becomes a win win situation for both the customer and our support staff.

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Live Internet Support

As a value added service to our customers, we have implemented a live support chat functionality to our website.  A member of our staff is monitoring this channel during normal business hours and we try to keep "after hours" monitoring as much as possible.  If live support is offline, you still will have the ability to send an email request and that comes to every staff member and someone is usually always in front of their email most anytime of the evening and weekends.  These emails also are forwarded out to a couple mobile email smart phones, so we are reachable pretty much 24x7 if need be.

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Pickup & Delivery

We offer pickup and delivery services FREE of charge in the Winchester area within a 10 mile radius of our campus on Valley Avenue.  This service is offered as a value add to our clients because we know that your time is important to you.  Please have your computer system disconnected and ready for pickup to expedite the pickup process for our field technician.  Need a pickup?  Call us and we'll be out in a flash!

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Internet Access

As a value added service to our customers, we also have a subsidiary company that offers excellent high-speed dial-up internet service for as little as $8.95 per month.  We also offer wireless broadband internet services for as little as $39.95 per month.  We have two different wireless offerings, so we are sure to be able to accommodate just about any internet you may have, whether as a homeowner or a business.

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Web Development

We have three in-house web developers that work as a team to design creative and professional websites.  Anything from a simple one page intro website to an in-depth website with e-commerce and database functionality.  Click more details below to see some of the sites we have designed and what people have to say about our web designs!

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Web Hosting

Having a website designed is great, but now you need some place to host it!  We offer hosting services for less than $15 per month which is sure to meet any budget.  We also offer hosting reseller plans, so if you are interested in becoming a website hosting company yourself, call us for information on how we can set you up with a turnkey reseller solution for as little as $50 per month.

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